Shipping Policy
Where We Ship
Arcadia Extracts ships only to jurisdictions where cannabis concentrate possession and delivery are legal under applicable state and local law. All orders are subject to delivery zone verification at checkout. If your jurisdiction does not permit concentrate delivery, the order will not be processed.
Age Verification
You must be 21 years of age or older to place an order. Every shipment requires adult signature confirmation upon delivery. Orders returned due to failed age verification or unavailable recipients are subject to a restocking fee.
Packaging
All retail orders are shipped in plain, tamper-evident packaging with no external branding indicating cannabis contents. Discreet packaging protects buyer privacy and reduces theft risk during transit. Wholesale orders are shipped in branded cases with batch manifests and required compliance labeling.
Carriers & Tracking
We ship through tracked, insured carriers. You will receive a tracking number within 24 hours of dispatch. Transit times vary by location:
Order Processing
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email when your order is placed and a dispatch email when it ships.
Batch Documentation
Every shipment includes a packing slip with the batch number(s) for the items in your order. Use this batch number to verify your product on the Arcadia Extracts homepage before opening the package. If the batch number does not verify, do not consume the product and initiate a return immediately.
Returns & Exchanges
Eligibility
Due to the nature of cannabis concentrates, we accept returns only under the following conditions:
Unopened products: Returned within 14 days of delivery in original, sealed packaging with tamper-evident seal intact.
Defective products: Leaking jars, broken seals upon arrival, or verification failures (batch code does not match the database).
Incorrect items: Wrong edition, format, or quantity shipped.
Non-Returnable Items
Opened or partially used concentrates
Products with broken tamper-evident seals
Disposables that have been activated or charged
Items returned without the original batch number or packing slip
Return Process
Contact us within 14 days of delivery using the contact form with your order number and reason for return.
Include a photo of the product, batch number, and packing slip.
If approved, we will issue a return authorization and prepaid shipping label.
Ship the item back in its original packaging.
Refunds are processed within 5–7 business days of receipt.
Refund Method
Refunds are issued to the original payment method. If the original payment method is no longer active, store credit will be issued. Shipping costs are non-refundable unless the return is due to our error.
Damaged in Transit
If your order arrives damaged, photograph the packaging and product immediately and contact us within 48 hours. We will file a carrier claim and replace the item or issue a refund at our discretion.
Wholesale Shipping
Wholesale orders follow a separate logistics protocol:
Minimum order quantities: Enforced per contract terms.
Batch manifests: Every wholesale shipment includes a detailed batch manifest listing all batch numbers, production dates, and corresponding lab test summaries.
Compliance documentation: State-specific paperwork is included where required.
Signature confirmation: All wholesale orders require signature confirmation upon delivery.
Insurance: Full-value shipping insurance is included on all wholesale orders.
Wholesale clients must provide a valid business license, resale permit, and tax documentation before their first order ships. Changes to shipping addresses must be submitted 48 hours before dispatch.
Shipping & Returns FAQ
How long does shipping take?
Standard orders deliver within 3–7 business days. Express orders deliver within 1–3 business days. Wholesale orders typically take 2–5 business days.
Is shipping discreet?
Yes. Retail orders ship in plain, unmarked packaging with no external indication of contents.
Do I need to sign for my delivery?
Yes. All orders require adult signature confirmation. You must be 21 or older to accept delivery.
Can I ship to a P.O. box?
No. We ship only to residential or commercial addresses capable of receiving adult signature confirmation.
What if my batch code does not verify?
Do not open or consume the product. Contact us immediately for a prepaid return label and full refund. This indicates the product is either counterfeit or from an unauthorized source.
Can I return an opened product?
No. Due to health and safety regulations, we cannot accept returns of opened or used cannabis concentrates.
What if I received the wrong item?
Contact us within 14 days with your order number and a photo of the item received. We will ship the correct item with a prepaid return label for the incorrect one.
Do you ship internationally?
No. We ship only within the United States to jurisdictions where cannabis concentrate delivery is legal under state and local law.
How do I track my order?
You will receive a tracking number via email within 24 hours of dispatch. You can also track your order through your account dashboard.
What happens if my order is returned to sender?
If an order is returned due to failed delivery attempts, incorrect address, or failed age verification, a restocking fee may apply. Reshipment is at the buyer’s expense.
Do you offer free shipping?
Free shipping is available on retail orders exceeding the threshold displayed at checkout. Wholesale shipping terms are negotiated per contract.